Refund and Returns Policy
Last updated: [Current Date]
1. Return Eligibility
We accept returns of unopened and unused items within 30 days of delivery. To be eligible for a return, your item must be in the same condition that you received it, with original packaging and tags attached.
1.1 Non-Returnable Items
The following items cannot be returned:
- Opened software or digital products
- Personalized or custom-made items
- Perishable goods
- Intimate or sanitary products
2. Return Process
To initiate a return, please contact our customer service team at [email protected] or +1(806)737-9486. You will receive instructions on how and where to send your package.
2.1 Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and purchasing shipping insurance.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days.
3.1 Late or Missing Refunds
If you haven’t received your refund within the specified timeframe, please first check your bank account again, then contact your credit card company as it may take some time before your refund is officially posted. If you’ve done all of this and still haven’t received your refund, please contact us at [email protected].
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected].
5. Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
6. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
7. Contact Information
For any questions about our Refund and Returns Policy, please contact us:
- Email: [email protected]
- Phone: +1(806)737-9486
- Website: https://www.oalviro.store
8. Policy Changes
We reserve the right to modify this refund and returns policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on https://www.oalviro.store.